Our website address is: https://allaboutguitar.co.uk

Our contact details

 

How We Use Your Information

How We Use Name and Contact Details

Why We Collect It

Deliver orders to  you

We can’t fulfil an order without your delivery address!

Updates Via Email

We will keep you updated via email with the status of your order

Information Via Email

If you subscribe to our list, we may send out occasional newsletters and other informative emails. You’re in control of this though, and can unsubscribe at any time.

Advertising

We may use your email address to show you adverts as your browse on third party sites.

How We Use Payment Information

Why We Collect It

To take payment and issue refunds

We can’t fulfil an order without receiving full payment

Credit Checks

While we do not use the information to perform credit checks, if you are applying for finance then our payment provider may use this information to check for finance eligibility.

 

 

How We Collect Your Information

We collect your information when you get in touch with us or contact us. This may be via email, Facebook , telepohone etc. You will not be subscribed to our email marketing unless you explicitly requested to.

Services We Use

We use several digital marketing tools to help us reach new users and advertise to you any new products or deals we may have. These services may collect data and information about you.

To be completely transparent, you can see below all of the tools we use and services that your data may be used by.

Services We Use:

  • Google (AdWords, Analytics, Tag Manager)
  • MailChimp – Email Marketing 
  • Facebook Pixel – For connecting with you and occasionally using their Advertising platform
  • Shopify – Our eCommerce platform
  • HotJar – Website feedback and usage tool
  • Bing – For website tracking and advertising

Cookies

We use Cookies to improve the experience for our users. These can be used in several different ways.

You can disable and manage cookies within your browser. For further information please see the ICO website here.

  • Site Analytic Cookies –  We measure, analyse and improve our website
  • Site Functionality Cookies – These cookies help you navigate and perform tasks on the site like manage your basket
  • Site Preferences – If you’ve chosen a certain region or language, these help save this information for a better experience
  • Advertising – We use cookies to help deliver relevant adverts to you and measure their effectiveness. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Fulfil orders
  • Process refunds
  • Send digital marketing material
  • Log previous orders

We may share this information with financing providers or product suppliers for the purpose of fulfilment or warranty claims.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@eco-move.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep logistical and purchase information for 24 months. We will then dispose of your information by deleting any inactive accounts along with the personal information attached to the account.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@eco-move.co.uk if you wish to make a request.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@eco-move.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk